Cancellation & Refund Policy

Cancellations must be made at least 48 hours prior to arrival; later cancellations are charged in full.

Same-day reservations, or those made within 48 hours of check-in, are non-refundable.

Bookings made through this website require an advance of 10% of the total stay. The balance is payable at the hotel.

• Where a booking is cancelled inside the free-cancellation window, the advance is refunded in full.
• Where a booking is cancelled outside that window, or the guest does not arrive, the advance is retained and the balance may be charged in accordance with the terms above.
• Where we are unable to accept a booking request, no amount is charged and any hold placed on your payment method is released.

Bookings of 5 rooms or more are treated as bulk bookings and run on separate terms.

• 50% payment at booking; balance 50% due 15 days prior to check-in. Booking may be cancelled upon failure to do so.
• Cancellations: At least 30 days prior; later cancellations are charged in full.

• Refunds are issued to the original payment method. We do not refund to a different card, account or UPI ID.
• Once approved, refunds are initiated within [3] working days. Your bank or payment provider may take a further [5-7] working days to credit the amount.
• Payment gateway charges, where levied and non-recoverable, may be deducted from the refunded amount.
• Refunds are made in Indian Rupees. Any loss arising from exchange-rate movement is not recoverable from the hotel.

Where a guest departs before the booked check-out date, the remaining nights are not refundable unless agreed in writing with the management at the time of departure.

A minimum cleaning or recovery fee of ₹1,000 applies in addition to repair or replacement costs where damage is caused to hotel property. Such amounts are not refundable.

Contact reception directly, by phone, WhatsApp or email. Please quote your booking reference. Reception is staffed 24 hours.